Calling OCWEN

  • June 01, 2016 5:57 PM
    Message # 4051951

    I call Ocwen to find out information on the second mortgage. I was told that I was not authorize to get any information. I explain that I was the holder of the 2 mortgage. So Whats next? I hope I will not be in any legal trouble  :(  

    Last modified: June 01, 2016 5:58 PM | Marcia Mitchell-Samura
  • June 02, 2016 9:02 AM
    Reply # 4053482 on 4051951
    Mahir Allan (Administrator)

    Verifying the Sr. Lien info when the first is not current can be difficult.  You will need to speak with a manager or someone higher in the food chain than the first representative that answers the phone.  Most reps will not know what you are talking about.  After getting in contact with the right person explain the situation and provide proof that you are the current lien holder (assignment chain) and at that point you should be good to go.  In some cases you may have to have an attorney call in for you (use with discretion).

    You will not get in trouble for calling the first assuming you are not pretending to be the borrower.

  • June 03, 2016 4:18 PM
    Reply # 4056631 on 4051951
    After some more research, I was able to find out that The first mortgage is Ditech. And Ocwen is the second mortgage.

    Was able to call Ditech. They refuse to give any information because I was not authorize on the file, I told them that I wanted to speak to the Manager . I was told that the Manager going to need the same information. They gave me the fax number to fax the assignment of mortgage but insisted that I need authorization from the owner to get any information on the mortgage. I did called the owner. I use your skip tracer information. The cell phone seems to be a good number. I left my name and the name of the company on the voice message. I state that I need to talk to him about something. I was leery about giving the reason of my call since I was not talking directly to Mr. Borrower. My first question is How do you handle the call when you leave a voice mail. What would be my plan of action if the homeowner does not respond? I was thinking to sent out the Ho Option letter. And also maybe record the assignment of mortgage? What's your take on this?

    Last modified: June 06, 2016 2:22 PM | jon musco (Administrator)
  • June 06, 2016 5:07 PM
    Reply # 4060313 on 4051951
    jon musco (Administrator)

    So far that is good leg work by you. The response you are getting typically shows that the loan is NOT current and they have not made a payment in a long time. Otherwise, you would most likely get automated information on the status.

    That is a good message to leave for the homeowner. You do not want to say too much on a voicemail since it is recorded and may not be the actual home owner. The voicemail is up to you, I suggest saying anything you think would get them to call back, without crossing the line. Do not use sensitive information, maybe say something like you are following up on an accounting issue or calling in regards to paperwork that is being sent out.

    Continue with your mailing campaign. Stay relevant by sending paperwork and calling once or twice a week.  If there is no contact after a few months you can try other options like sending a process server, shock package, spoof card, etc.. In a previous post we went over some of these options as well.

    Recording the assignment will not change your contact point with the borrower. You can record it if you would like. If you are not pushing foreclosure or you do not yet see light at the end of the tunnel it may be an expense that you can hold off on. 

    Last modified: June 10, 2016 11:26 AM | Mahir Allan (Administrator)
  • June 08, 2016 7:11 PM
    Reply # 4064661 on 4051951

    Thanks Jon, Take a look at your reply. It is triple space or more. I just saw it today . I was under the impression that you did not answer my question. You Probably just need to edit it.

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